Below we've answered some of the most common questions we receive regarding our Free Placement Harbortouch POS Systems. If your questions have not been answered here, please contact us for more information. We look forward to hearing from you!
Is the Harbortouch POS system an “entry level” or “basic” system?
Harbortouch POS systems will compete with all of the big names. However they will cost the merchant nothing to acquire compared to the tens of thousands of dollars that the competition charges for a POS system. Our POS systems offer a full range of features and have the same reporting capabilities, etc. as more expensive systems.
Does this system work with large chain accounts?
It doesn’t matter if it’s a single location mom and pop store or a 1,000 store pizzeria chain. Our POS system is designed for scale.
Who does the installation?
We have a nationwide network of professional installers to handle the installation of these systems.
Who trains the merchant?
Our installers will provide on-site training in conjunction with remote training from our dedicated team of implementation specialists at Harbortouch.
What is the process that takes place from the time a deal is submitted until installation?
- Step 1: Once a complete deal is submitted to underwriting, the service agreement is evaluated to ensure the proper number of systems/hardware have been ordered.
- Step 2: Harbortouch contacts the merchant to ensure we are aware of all the cabling requirements as well as menu/database items.
- Step 3: Harbortouch builds the database/menu to the specifications of the merchant.
- Step 4: The merchant reviews their database/menu in advance to ensure it's to their specifications. This is done “live” with a HT tech on the line.
- Step 5: After the merchant approves the system design, installation is scheduled. At this point the equipment has been programmed and rigorously tested.
- Step 6: Equipment is carefully packaged and then shipped to the merchant for install.
- Step 7: The installation team installs the POS system.
- Step 8: The merchant is trained on the operation of the system.
- Step 9: Harbortouch is available to service the merchant and answer any of their questions.
After submitting an application how long does it take for the system to get installed?
Typically you can expect a three week turnaround from the time we receive a complete deal to the time of installation. Sometimes the turnaround time can be less than three weeks but a lot of it depends on the merchant. This is because we need the merchant to review the system and approve the menu screens and product database prior to installation.
What type of merchants can qualify for with this program?
All retail and hospitality merchants can qualify for this program. Specifically, clothing stores, gift shops, liquor stores, delicatessens, convenience stores, restaurants, fast food, fine dining, bars, night clubs, etc.
What happens if the merchant cancels early during the 5 year service agreement?
The merchant’s penalty would be the remaining number of months on the service agreement multiplied by the $59.00 service fee. UBC is investing thousands of dollars for each POS system we place free at a merchant location. We are making this investment based on an expectation of a long and happy credit card processing relationship with that merchant. If a merchant cancels early, that eliminates any possible return on investment.
Does the merchant have to utilize UBC’s credit card processing services with the free POS program?
Credit card processing services through United Bank Card are mandatory.
Does the POS system work on both dial and IP processing?
POS systems are designed to work only on high-speed IP processing networks and this is the case with Harbortouch.
Will the system stop working entirely if the Internet goes down?
The POS system functions will continue to work. For example, a restaurant can still place food orders, interact with the kitchen and the bar, etc. The receipts will still print and operate normally. However, the credit card processing functionality will not work. All merchants receive dial-pay as a back-up processing method and these days Internet outages are extremely uncommon.
Will the system stop working if just one system goes down?
If a merchant has four systems and one of them breaks down for whatever reason, the other three will work normally without any interruption. We will swap out the broken one and the merchant will be back up and running with all four systems as quickly as possible.
How will UBC handle a defective or broken POS system?
As long as the merchant is up to date on their service agreement payments, we will provide 24/7 support. This includes priority swaps of any broken or defective equipment. We maintain a daily back-up of the merchant’s system, so we can remotely program a new system and send out the swap ASAP. This is the most efficient way to manage the repair and replacement of defective systems. This is essentially a lifetime warranty while the merchant is with us and a level of service unparalleled by the competition.
Do all restaurants need a kitchen video display?
A kitchen video display system is usually only found in fast food restaurants and are not very common in casual or fine dining restaurants. If a merchant would like to quickly relay orders to the kitchen, the remote kitchen printer option will be sufficient for most restaurants.
Does Harbortouch work with gift cards?
Harbortouch POS systems work with our in-house gift card program.
Does Harbortouch work with loyalty cards?
Our loyalty card program should be released in the second or third quarter of 2011.
Will check guarantee or conversion services be available on the free POS system?
This is something that we hope to add at a later date but is not currently available.
Is the system compatible with Quickbooks or other accounting software?
Harbortouch and its online reporting systems allow exporting in a format that can be imported to most accounting systems, including Quickbooks.
Are there any trial programs available where a merchant can see if they like the system?
These systems are very expensive and it’s a large investment to set up a Harbortouch system at a merchant location. We are only making that investment after a merchant commits to the program.
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